Moderators
Manage your support team with AI-powered skill matching
Sarah Chen
Senior Technical Support
JavaScript
API
Database
8 open tickets
95% satisfaction
Mike Johnson
Lead Support Engineer
DevOps
Cloud
Security
12 open tickets
92% satisfaction
Alex Rivera
Front-end Support Specialist
React
CSS
HTML
5 open tickets
98% satisfaction
Team Performance
| Moderator | Tickets Today | Avg Response | Satisfaction | Status |
|---|---|---|---|---|
Sarah Chen
sarah@company.com
|
12 | 23 min | 95% | Online |
Mike Johnson
mike@company.com
|
8 | 45 min | 92% | Online |
Alex Rivera
alex@company.com
|
15 | 18 min | 98% | Away |
Analytics
Track performance metrics and AI insights
Ticket Volume Trends
Resolution Time by Category
AI Accuracy
94%
Categorization accuracy
Response Time
2.3h
Average response time
Satisfaction Rate
96%
Customer satisfaction
Top Performing Categories
Technical Issues
85%
Billing Questions
92%
Account Support
78%
Settings
Configure your AI ticket management system
AI Configuration
70%
85%
99%
Notification Settings
Email Notifications
Receive email alerts for high priority tickets
Slack Integration
Send notifications to Slack channels
API Configuration
System Status
AI Service
Operational
Database
Operational
Email Service
Operational
Quick Actions
Version Info
Current Version
v2.1.0
Last Updated
2 days ago
Next Update
In 5 days